FAQ

Can I track my order?

To track your order, go to "Track Your Order" Page and insert your tracking information received after the order has been shipped.
How and when will I receive a refund?

You will receive email confirmation once the returned item is received and approved. Refunds are issued to the original payment method within 7 days after approval. Payment providers or banks may require additional time before releasing the funds.
Do you ship internationally?

We currently ship orders exclusively within the United Kingdom. At this time, international shipping and delivery to locations outside the United Kingdom are not available.
What payment options do you accept?

We offer a range of secure payment options. A full list is available on our Payment Policy.
Can I cancel my order?

To cancel an order, contact us promptly at info@byloriani.com. Cancellations are only possible if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the return steps and requirements.
Who's responsible for the return costs?

if the return is approved, customers are responsible for return shipping costs.
What if I received damaged, or incorrect item?

If you receive an item that is damaged or incorrect, email info@byloriani.com with your order number, a brief description of the issue, and photos of the item and its packaging. Once the request is reviewed, you can request a replacement or a full refund.
Do you charge shipping fees?

Shipping within the United Kingdom is free.

Contact Information

We're ready to help!

Customer Service Hours: Monday to Friday, 09:00 - 17:00 GMT

Company Information

By Loriani is owned and operated by ECOMFORWARD LLC, a company registered in the United States.

  • Registration Number: 10036424
  • Address: 11 The Green a, Dover, DE 19901, United States