Return and Refund Policy

At By Loriani, we aim to make returns, refunds, exchanges, and order cancellations more clear. If a purchase does not meet your expectations, please follow the guidelines below.

Items can be returned within 30 days of delivery. No restocking fees are applied. Refunds are processed within 7 days after approval. If the return is approved, customers are responsible for return shipping costs. Exchanges are accepted under specified conditions. All returns follow our Terms of Service.

Order Cancellations
If you wish to cancel your order, your cancellation request must be submitted before the order has been fulfilled. Cancellation requests must be made by completing the withdrawal form available on the Withdrawal Form page. Once the order has been fulfilled, cancellations are no longer possible. If you no longer wish to keep the item after delivery, you can request a return as listed in this policy.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, email info@byloriani.com with your order number, a brief description of the issue, and photos of the item and its packaging. Once the request is reviewed, you can request a replacement or a full refund.

Return Requirements
Items can be returned within 30 days of delivery, and returns outside this period cannot be accepted. Returned items must be unused and unwashed, remain in their original packaging, and have all tags attached.

Returning an Item
To start a return, contact info@byloriani.com with your order number and the reason for the return, then wait for approval before sending the item back. After approval, follow the instructions provided for packaging and the return address. The item should be packaged securely to prevent damage during shipping.

Refunds
You will receive email confirmation once the returned item is received and approved. Refunds are issued to the original payment method within 7 days after approval. Payment providers or banks may require additional time before releasing the funds.

Additional Notes
Customers are responsible for return shipping on items that are not defective. Items should be packaged securely to avoid damage during transit.

Exchanging an Item
To request an exchange, contact our support team with your order details within 30 days of delivery. Submit your request by emailing info@byloriani.com with your order number and the item to be exchanged. The item must be unused and unwashed, remain in its original packaging, and have all tags attached. After review, you will receive instructions for returning the original item and obtaining the replacement.